Field Service Technician - Western Cape - Mossel Bay

• Minimum A+, N+ certification or equivalent and hands on experience
• Minimum 3 years Field Service experience
• CCNA, FortiGate NSE qualification or equivalent (Advantageous)
• Driver's license essential
• Excellent communication and reporting skills.
• Good technical and troubleshooting skills.
• Must be willing to abide by the security policies of the company.
• Must have strong communication skills and the ability to work independently or as part of a team.
• Ability to work outside in the field is required.
• Relevant vendor and product certification together with the required vocational training completed.

• Proficiency in computer hardware, software, and networking. Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.
• Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment. Knowledge of component replacement and preventive maintenance.

• Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.
• Networking Skills: Familiarity with network configurations, protocols, and troubleshooting. Understanding of IP addressing, DNS, DHCP, and network cabling.
• Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.
• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.
• Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.
• Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Sourceworx