Junior Branch Manager

• Branch Operations Management

• Oversee daily branch operations including collections, deliveries, and express parcel distribution.

• Manage express airfreight and locker deliveries.

• Implement and maintain OTIF performance standards and KPIs.

• Ensure proper use of technology systems (TMS, SWAD, scanning & dimensioning).

• People Leadership

• Lead and motivate a team of ±10 staff.

• Manage owner drivers, contract drivers, and 3rd party agents.

• Conduct performance reviews and training.

• Enforce HR and safety compliance.

• Customer Service & Relationship Management

• Maintain strong client relationships.

• Act as escalation point for service issues.

• Identify opportunities to improve service delivery.

• Financial & Commercial Accountability

• Monitor branch budget, costs, and revenue targets.

• Manage expenses and optimize route efficiency.

• Support local business development and client retention.

• Compliance & Risk Management

• Ensure compliance with courier regulations and airfreight security.

• Implement security measures for parcel loss/theft prevention.

• Manage audits, incidents, and corrective actions.

• Strong leadership and people management abilities.

• Excellent communication and conflict resolution skills.

• Knowledge of courier and logistics industry (last mile, airfreight, lockers).

• Analytical with KPI interpretation skills.

• Proficiency in logistics systems (TMS/Ship Logic).

• Diploma in Logistics, Supply Chain, or Business Management (preferred).

• 3-5 years experience in courier/logistics/express parcel industry.

• Experience managing teams and external contractors.

• Exposure to airfreight and last mile delivery.

• Valid drivers license required.

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