Product Support Specialist: Electrical Excavators – Boksburg, GP

Yazoo Recruitment

Boksburg, Gauteng
Permanent
Full-time

2 months ago

Product Support Specialist: Electrical Excavators – Boksburg, GPExcavator Product Support Specialist with minimum 5 years' operational earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years' supervisory experience required to provide specialist support for all Excavator clients and to upskill all delegates through effective training.Minimum requirements:

Qualified Mechanic – Hydraulic /Electrical NQF4 essential
Engineering Certificate (NQF5) advantageous
Training qualification advantageous
Minimum 5 years' operations experience required dealing with earthmoving equipment - electrical and hydraulic systems
Minimum 5 years troubleshooting and faultfinding experience required
Minimum 2 years' supervisory experience required
Electrical Excavator knowledge required
AC Drive System knowledge required
Valid license and clear criminal and credit record with valid passport required

Responsibilities:

Product support and technical support to Dealer Network and clients
Assist Dealer with technical enquiries and technical problems
Investigate Field Information Reports (FIR) to identify notifications
Determine cause of problem and submit FIR to factory for customer assistance and feedback
Receive and enforce service bulletin instructions to ensure compliance
Provide technical support (verbal and physical) to ensure continuous operations
Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
Regular site visits to advise clients and dealers of possible problems
Training to delegates on specialized field and assess staff on practical training
Feedback to Training Supervisor re progress of mechanics in practical training
Perform health and safety training
Conduct training to mechanics on technical report writing
Warranty claims - assist Warranty Coordinator with technical queries to judge warranty claims
Check FIR to ensure warranty claims are processed timeously
Conduct trend analysis on all warranty claims to identify possible breakdown trends
Parts - parts scaling on all models and assist in creating service kits for all models

If you are a SA citizen and your CV meets the above requirements, please respond via email toRecognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.If you have not heard from us within a 2 week period, please deem your application as unsuccessfulBy Submitting your personal and employment information and application you hereby confirm: * That you have read and understood our
. * That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.

Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
That the information you have provided to us is true, correct and up to date.

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