Sales Manager

• Management of team leaders, schools’ marketers, and student advisors.
• Setting targets, managing performance and activities against these targets.
• Ensuring targets are met and profitability maintained.
• Planning areas of improvement and development.
• Develop and manage direct marketing activities to support lead generation.
• Ensuring inbound leads are actioned within the prescribed timelines.
• Maintain a talent pipeline of sales personnel, including writing vacancy advertisements and liaising with HR staff.
• Organizing staffing, including shift patterns and the number of staff required to meet demand.
• Monitor, analyse and plan improvements to team performance.
• Able to train, coach and mentor your team and potentially other team members in the business.
• Effectively performance manage the team when required, which includes both informal and formal methods of performance management.
• Produce daily reporting dashboards via the system or using excel on the following:
• Productivity.
• Sales Pipeline coupled that ties into the latest forecast.
• Work Activities:
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
• Maintaining up-to-date knowledge of industry developments.
• Monitoring random customer engagements to improve quality, minimize errors and track operative performance.
• Reviewing the performance of staff, identifying training needs and planning training sessions.
• Recording statistics, user rates and the performance levels of the team and preparing reports to provide feedback to exco.
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis.
• Improving performance by raising efficiency and sourcing new equipment to enable efficiency.
• Customer service:
• Ensuring the delivery of high standards of service to customers.
• Ensuring that you can handle the most complex customer complaints or enquiries in a calm, solution driven manner.
• Ensuring that the sales team have the knowledge and skills to answer customers enquiries, as well as when to request for support or escalate problems quickly and effectively.
• Team Leader and Agent Performance:
• Recruiting, Training, Managing, and Monitoring agents so that they have the skills and knowledge to meet customer service or outbound sales objectives.
• Training programs must ensure that agents have good product and service knowledge, as well as customer handling skills.
• Assess team leaders and agents’ performance.
• Analysing multiple data point to support team performance management
• Resources:
• Ensure resources are used efficiently and cost-effectively.
• Ensure the right level of resources are available to meet customer demand and targets.
• Reporting:
• Providing reports on sales performance.
• Report on operational costs associated to sales activities. Include comparisons to forecast and budget.
• Report on call volumes and productivity.
• Training:
• Onboarding of new agents:
• Understand company offering.
• Understand systems and processes.
• Development of existing agents and supervisors in line with clear development plans.
• Ensuring all team members are fully trained on the latest promotions being offered.
• Drive continuous agent and team development.

• 3+ years Sales Experience.
• 3+ years of Training and Mentoring experience.
• Matric and Diploma or Degree.

• Dependent on qualification and experience.

InspHired Recruitment Solutions