Product Support

Fusion Personnel

  • East Rand, Gauteng
  • Permanent
  • Full-time
  • 14 days ago
Minimum Requirements:
  • Matric
  • Mechanical Trade Test
  • 2-5 years experience in Forklift or Material Handling industry
Key Responsibilities:
  • Proactively identify and engage potential customers within the forklift and material handling sector, covering all major brands.
  • Build and manage a robust sales pipeline through site visits, cold calling, referrals, and industry networking.
  • Effectively communicate the value of Criterion Equipments service capabilities to convert prospects from competitors.
  • Secure a mix of urgent repair work and substantial workshop jobs such as overhauls, rebuilds, and major repairs.
  • Dedicate at least four days per week to on-site customer and prospect visits, with measurable reporting of activity.
  • Foster long-term relationships through consistent, planned visitsensuring visibility, accessibility, and trust.
  • Serve as the primary contact for technical inquiries and urgent service support.
  • Collaborate with the Service Manager and Workshop Foreman to align service capacity with customer needs.
  • Apply strong mechanical and electrical knowledge to diagnose customer issues and recommend practical, effective solutions.
  • Utilize the Dealernet platform to identify correct OEM part numbers.
  • Source parts for non-domestic machines through the TVH platform.
  • Obtain and compare quotes from multiple suppliers, ensuring a balance between quality and cost-efficiency.
  • Provide informed advice to customers that minimizes repair costs without sacrificing reliability.
  • Generate accurate and timely quotes using the IFS system.
  • Demonstrate a clear understanding of Flat Rates and company quoting guidelines.
  • Coordinate with the Rental and External Administration teams to ensure smooth job setup, execution, and billing.
  • Support month-end processes by closing jobs and finalizing documentation to meet financial deadlines.
  • Maintain a rolling two-week forward plan of customer visits at all times.
  • Keep comprehensive records of prospects, customer interactions, quotes, and outcomes.
  • Regularly report on sales pipeline progress, competitive activity, market trends, and pricing developments.

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