Minimum Requirements:Matric Certificate (Grade 12).Minimum 2 years experience in a similar tracing role within a debt collection orcall centre environment.Must be proficient in:o Excaliburo SAPo CBPo Other tracing platforms and databases (Advantageous)Advanced computer literacy with strong MS Office skills (Excel, Outlook, Word).Strong investigative, analytical and critical-thinking skills.Ability to work under pressure and meet deadlines.Excellent written and verbal communication skills.High level of accuracy and attention to detail.Experience working with government or municipal accounts.