Senior Creative Project Manager
- Cape Town, Western Cape
- Permanent
- Full-time
- Part of the Creative Hub
- Works with a team of Traffic Managers, Creative Strategist, Creation Directors, Designers, Copy writers, Ad Developers and Client servicing teams.
- Works internally with all departments within the Creative Hub, and in-market teams and externally with clients.
Incubeta operates with offices in various regions worldwide, and the creative team specifically is structured as a “hub model”, think of it as a center of excellence for all things creative execution and delivery. The creative hub works closely with representatives and client owners from all over the network. Our delivery teams are spread across the globe; we have a mix of in-office and virtual teams.Role Summary:
You might be more familiar with a Senior Project Manager title, but we call our roles Senior Delivery Partners to highlight the collaborative nature of the work. While managing projects is the core of this role, you will also work alongside our client-facing teams. You'll use your expertise to advise and support colleagues, ensuring our work is not only creative and effective but also delivered efficiently. This partnership will help the team discover new ways to deliver value and find opportunities for future growth. Own end-to-end delivery for a defined EMEA market/portfolio, from brief intake and scoping (SOW, SLAs, plan) through production, QA, localisation and release. You are the single point of accountability for time, quality, scope and budget, partnering closely with Customer Service teams, Media, Analytics and Client stakeholders/teams. You'll also coach Delivery Partners/ Customer Service Teams, in-region, on best practice, workload balancing and issue resolution with a clear understanding of Creative delivery.1) Plan & scope
- Translate client briefs into clear SOWs, project plans and SLAs; confirm Definition of Ready/Done.
- Build capacity views and roadmaps across delivery areas with close collaboration to Traffic Management teams (Design, Copy, Translation/Localization, Motion, QA, Media hand-off).
- Maintain change control and dependencies; create milestone plans and acceptance criteria.
- Drive execution on a lean tooling flow (
- Manage feedback/versioning to protect timelines and quality; keep decision logs tidy.
- Own creative delivery for DCO: feed management, template logic, variant naming, pre-flight specs, and QC.
- Partner with Media for trafficking and launch; familiarity with CM360/DV360, Meta, TikTok, YouTube etc.
- Understanding of (UTM/pixel) and spec compliance; support creative A/B tests and learning loops.
- Enforce QA checklists and gate reviews; drive first-time-right and reduce rework.
- Manage LQA and market sign-off windows for EMEA languages; uphold terminology consistency/TMs.
- Ensure GDPR-aligned handling of assets and metadata; maintain naming/taxonomy standards in the DAM or system process for project specifics.
- Keep (intake/routing) clean and connected to delivery boards.
- Produce weekly delivery reports and monthly insights (throughput, cycle time, FTR/rework, SLA, localisation quality).
- Added Bonus: Spot low-noise automation opportunities (e.g., QC guardrails), natural curiosity about automation and tooling to remain efficient.
- Track burn vs plan, POs and change orders; escalate variance early.
- Mentor Delivery Partners on delivery hygiene and cross-market workflows; contribute playbooks and templates.
- Lead retros and continuously improve processes, sharing wins and learnings across regions.
- 6-7+ yrs PM in creative/digital, SOW/SLA/project plan expertise, DCO & paid media experience, multi-market/localisation exposure, strong tooling.
- Performance analytics: A/B test cadence and creative insights with Media/Analytics.
- Automation & AI-assisted workflows: spotting high-ROI automations (e.g., QC guardrails, routing).
- Verticals: experience in regulated industries (finance/insurance/pharma) or high-tempo retail/e-com.
- Light motion/video fluency: VAST/HTML5 basics and asset spec nuances.
SOW/SLA/Project plan mastery: can draft/manage SOWs, build realistic plans, run change control, maintain RAID, and drive DOR/DOD.
Paid media & DCO experience: hands-on with creative specs, feed/template logic, trafficking coordination, and QA for CM360/DV360/Meta/TikTok.
Multi-market & localisation: understands LQA workflows, market sign-offs, and terminology/TM basics.
Delivery hygiene: proactive risk management, crisp escalation, strong documentation and stakeholder updates.
Tooling: , Harvest, Looker Studio, Lytho (or similar intake); DAM Systems, Figma, Adobe, (Frontify/Bynder); Google Workspace
Data & reporting: turns throughput, cycle time, FTR/rework and SLA data into decisions and improvements.
Financial acumen: time/burn tracking, PO/change orders, variance analysis; vendor/freelancer coordination and support for project specifics.
Communication: clear, calm client and internal comms across cultures and time zones.
Production literacy: comfortable with file formats/specs, naming and metadata discipline.Job Outcomes:
- Owner mindset, low-ego. Takes end-to-end accountability, shares credit, absorbs issues, and fixes fast, team mentality.
- Calm under pressure. Keeps tone steady with clients and teams; escalates early with options.
- Systems thinker. Sees how intake → production → QA → trafficking connect; designs guardrails.
- Delivery discipline. Lives DOR/DOD, RAID, change control, decision logs.
- Commercially aware. Balances scope/quality/time/budget; knows when to push a change order vs. absorb.
- Data-driven. Uses throughput, cycle time, FTR/rework, and SLA data to steer, not just report.
- Detail-obsessed, spec-literate. Spots file/format and trafficking risks early; strong naming/metadata hygiene.
- Great communicator. Writes concise, structured updates; can chair a WIP or retro with clarity and empathy.
- Cross-cultural fluency. Comfortable across SA/EMEA (and APAC spillover); respectful of local nuance & holidays. Familiar working in a Global team.
- Coach & multiplier. Elevates Delivery Partners; leaves playbooks/checklists behind, not just Slack threads.
- Change-ready. Adapts to shifting briefs, late media specs, or new tools without losing control of the plan, navigate change and manage expectations.
- Quality & compliance mindset. Thinks in gates and guardrails; instinctively protects brand/regulatory basics (incl. GDPR).
- Tech-curious, automation-friendly. Spots low-noise automation wins (esp. QC); pragmatic about rollout.
- Integrity & boundary setting. Pushes back professionally; protects team focus and realistic delivery.
- Earn Trust: Focused on maintaining and increasing customer focus, works with the customer in mind earning trust along each step with clients and colleagues
- Help Others Succeed: Makes an active contribution to a joint result (organizational target) or to resolving problems or conflicts. Think in terms of possibilities. Is able to solve issues and problems in a timely and effective manner, working as a team.
- Dare to Lead: Is willing to improve individual performance and stimulate others to act accordingly. Setting the standard and example. Being solution driven.
- Exceed Expectations: Carries out tasks without help from others; takes command of problem situations and aims to achieve more than the basic requirements. Goes above and beyond the basic expectations of the role and the business.
Incubeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Application Process:
If you feel you meet the criteria please kindly submit your resume, cover letter, and portfolio of relevant work. Applications will be reviewed on a rolling basis until the position is filled. Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.Join us at Incubeta to shape the future of digital marketing!