Senior Design / Improvement Analyst – Process & Alignment Specialist

• Analyse existing business processes (“As-Is”) to identify inefficiencies, bottlenecks, and improvement opportunities.

• Design and propose optimised “To-Be” processes that align with strategic objectives.

• Conduct gap analysis between current and future state processes, providing practical alignment advice.

• Develop detailed process maps, workflows, and SOPs for implementation of “To-Be” processes.

• Facilitate workshops with stakeholders to validate processes, gather feedback, and ensure organisational alignment.

• Provide actionable recommendations to support business transformation initiatives and operational efficiency.

• Document findings, process improvements, and recommendations in clear and structured reports.

• B Degree in Commerce, Industrial Engineering, Business Process Management, or relevant field as per the work brief.

• Strong analytical and problem-solving skills with attention to detail.

• Demonstrated expertise in process mapping, gap analysis, and SOP development.

• Experience in facilitating workshops and engaging with multiple stakeholders.

• Proficiency in process modelling tools and methodologies.

• Excellent communication skills, both written and verbal, for reporting and stakeholder engagement.

• Minimum 8 years of relevant experience in process design, business improvement, or organisational analysis.

• Proven experience delivering As-Is/To-Be process analyses and aligning operational procedures.

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