Senior Customer Success Manager
- Johannesburg, Gauteng
- Permanent
- Full-time
This high-impact, customer-facing position is ideal for someone who thrives on ownership, strategy, and collaboration. You’ll manage a portfolio of clients, acting as a trusted advisor and partner while identifying opportunities for revenue growth and process optimisation. If you’re passionate about account development, cross-functional teamwork, and mentoring others, this could be your next big move.Key Responsibilities
- Trusted Advisor: Build and maintain strong client relationships, positioning yourself as a strategic advisor aligned with each client’s goals.
- Retention Focused: Drive client retention through proactive engagement, risk mitigation, and solution-driven support.
- Revenue Growth: Identify upsell and cross-sell opportunities across your Book of Business and close deals with commercial savvy.
- Team Collaboration: Work closely with Operations, Sales, Marketing, RevOps and Finance to deliver a seamless customer journey.
- Strategic Projects: Lead initiatives that improve efficiency, scalability, and the overall customer experience beyond your day-to-day tasks.
- Mentorship: Lead by example and support junior team members with guidance and best-practice expertise.
Must-Have:6+ years in Customer Success roles, including experience managing a high volume of accountsStrong communication and relationship-building skillsExcellent organisational and problem-solving abilitiesStrong numeracy skills and comfort with financial concepts (e.g., tax, FX, net/gross)Startup mentality—adaptable, hands-on, and eager to contributeProven track record of driving revenue growth and portfolio managementExperience leading internal projects and continuous improvement initiativesBachelor’s degreePreferred:Familiarity with Salesforce and Monday.comExperience in a tech startup or scale-up environmentCompensation & BenefitsCompetitive market salaryShare Incentive Scheme – because your success drives the company’s successGenerous vacation policy – because rest fuels performanceTeam lunches, snacks, and drinks – because we value team cultureHybrid working environment – work from the office or remotelyUnique opportunity – define and shape this role in a high-growth settingCompany Culture & Values
- Better Than Yesterday – We embrace challenges and continuously improve.
- One Playground – We collaborate globally to achieve shared goals.
- Impact Over Input – Results matter.
- Obsession for Excellence – We set high standards and deliver with precision.