Client Services Assistant

• Matric or equivalent qualification
• High level of computer literacy – MS Office
• Working experience
• Analytical and love problem solving
• Exceptional communication skills (written and verbal)
• Ability to manager time effectively
• Strong administration skills and able to build strong client relationships
• Able to perform under pressure whilst maintain high energy levels
• Pay great attention to detail
• Able to motivate others and exceed people’s expectations
• Professional and approachable
• Confident and able to liaise / present / negotiate on all levels
• Ability to adjust effectively with new processes and requirements
• Valid driver’s licence and own vehicle would be advantageous

• Assist Customer Services and Key Account Manager’s

• Responsible for indent monitoring and ensure constant follow up with client and supplier until process is complete
• Obtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeously
• Create status report for Customer Service or Key Account Managers
• Assist with resolution of Debtors queries
• Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events
• Report directly to the Client Services Manager

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