Customer Experience Agent

Pargo

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
We’re hiring! We’re looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.The RoleYou will be part of the Customer Experience team who is the first line of communication in and out of the company.Your role as a customer experience agent at Pargo is to add support to the Customer Experience team, assist with client queries coming in from various communication channels, and support the operation’s team to follow up on our partners or customer parcels.Your responsibilities:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
RequirementsSomeone who is aligned to our values and approach, and is a detail-oriented, energetic execution machine with the following requirements:
  • National Senior Certificate (Gr 12) or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers, and CRM software, and other office tools like Google Sheets
  • Experience working with a customer support environment
Our ApproachOur vision is to create access for anybody in Africa. Our approach to achieving this is to:
  • Take action
  • Execute exceptionally
  • Embrace change
  • Be transparent
  • Prioritise our customers and lastly and most importantly
  • Dream BIG
BenefitsWe have a great young team of hard-working colleagues who enjoy the following benefits:
  • Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
  • Insight into the runnings of a high growth, innovative start-up
  • Competitive remuneration
  • Encouragement of own initiatives
  • Space for self-growth
  • Fun activities with a cool team that regularly get together to do things like action cricket, paddle and runs
Why PargoAt Pargo, you’ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You’ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you’ll shape the future of last-mile delivery, and your own path to leadership.Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.

Pargo