Cold Store Clerk

• Coordinate daily planning for stock movements (inbound and outbound)
• Process client orders (COS), amendments, and special instructions
• Liaise between traders, clients, and cold store operations
• Generate and verify orders, picking slips, GIVs, and dispatch documentation
• Ensure dispatch compliance with required temperature standards
• Handle stock queries, maintain records, and assist with stock takes
• Support general office upkeep, stationery requests, and equipment maintenance
• Follow all food safety and quality compliance guidelines

• Manage stock transfers and ensure accurate data capturing
• Oversee and support stock movement processes and stock take activities
• Report and communicate stock levels to both clients and management

• Confirm and process customer orders and release notes
• Ensure accuracy of picking instructions aligned with cold store procedures
• Provide ongoing updates to traders and clients
• Address and resolve order and delivery queries
• Ensure completion and communication of order and delivery statuses

• Capture and report daily stock movements and utilization
• Generate and distribute daily operational and statistical reports daily to management

• Print and review uncommitted reports and resolve any uncommitted GRVs before billing.
• Generate the Principal Movement report for the billing period and ensure proper warehouse billing on client accounts.
• Run Billing Generation to create invoices, then check the ‘Invoice Not Printed’ report for pending invoices and verify against client accounts to avoid duplications.
• Prepare and send reports to clients, including corrections or specific requests, and amend invoice breakdowns for accuracy.
• Finalize and email invoices to clients.

• Qualification: Matric
• Experience: Minimum: 3-5 years' experience in an Administration role or similar, in a high-volume colds store operation, within the food industry.
• Preferred: Over 5 years' experience in an Administration role or similar, in a high-volume colds store operation, within the food industry.

• Stock receiving and dispatching procedures
• Understanding of inventory procedures
• Knowledge of HACCP and Food Safety
• Knowledge of warehouse management systems (WMS)
• Understanding of tabulating weights
• General administrative duties and procedures (Filing, Documenting)

• Microsoft – Intermediary
• Good communication (Telephonically and Interpersonal)
• Time Management
• Customers relations
• Organizational skills
• Attention to detail and accuracy

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