Job SummaryAre you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.Key Responsibilities:Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.Drive retention by identifying risks early and resolving customer challenges effectively.Grow revenue via account expansion and cross-selling opportunities within your Book of Business.Collaborate cross-functionally with internal teams including Operations, Sales, Marketing, and Finance to ensure seamless service delivery.Lead or contribute to broader team projects aimed at improving processes, scalability, and efficiency.What We're Looking For:Minimum 3 years' experience in a similar client-facing Customer Success or Account Management role.Strong interpersonal and communication skills with the ability to build trust and rapport quickly.Highly organised and adaptable, with effective time and project management abilities.Comfortable working with numerical data, including FX rates, gross/net figures, and basic financial concepts.A start-up mindset - thrives in a high-growth, agile environment and ready to take initiative.Demonstrated ability to handle a high volume of accounts without compromising on quality.Preferred Experience:Natural commercial acumen with a passion for strategic account growth.Familiarity with platforms like Salesforce and Monday.com.Prior experience working within a tech startup or scale-up environment.What You'll Gain:A collaborative role at the intersection of multiple business functions, where your impact will be visible and valued.Competitive salary package aligned with market standards.Participation in a share incentive scheme.Generous paid time off policy and wellness perks.Hybrid working model to support both remote and in-office flexibility.Access to regular team socials and a supportive, innovation-driven culture.If you have not been contacted within 10 working days, please consider your application unsuccessfulWatersEdge SolutionsRecruiter
