I & O Operations Support Engineer

• Matric
• Relevant IT Qualification
• 5 – 7 Years IT experience
• MCSE / MCITP or Recognised Degree/Diploma
• Microsoft Server 2008,2012,2016,2019
• Microsoft Exchange 2016, 2019, DAG
• Mimecast Email gateway Management
• O365 /Azure Administration
• RDS Terminal Services (2016,2019)
• Active Directory (2012,2016,2019)
• DNS, DHCP, Routing
• Windows File Server Management (DFS)
• ITIL v3/4

• Monitoring of all Infrastructure as a member of the I&O team
• End-User Support for business
• IT contact centre for business
• Support Business with Telephony, infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines, policies, processes and procedures.

• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist

• Business application security administrator for core applications.
• Spot checks on Ad accounts f
• Assist with IT audits
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist

• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist

• Monitor and support the onsite Lan and Wan for Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist

• Updating/Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

• Monday to Friday: 8:00 – 17:00

Status Staffing