Quality Assurance Coach (Healthcare)
H2R Africa
- Gauteng
- Permanent
- Full-time
- Matric
- Business Management or Nursing diploma/ degree
- Accredited Certificate in Quality Management/ Quality Assurance and/ or Training
- Minimum 2-3 years experience in a similar role within a medical scheme environment.
- Experience in designing and implementation of a standardised quality management system/programme.
- Experience in perform quality assurance reviews.
- Advanced computer skills with a demonstrated ability to analyse data, system workflows and processes.
- Proficiency with using MS SharePoint to share and manage documents and content, and to collaborate with team members.
- In-depth knowledge of Total Quality Management and an understanding of the differences between Quality Control and Quality Assurance.
- Excellent training/coaching skills, including compilation and presentation of training materials.
- Knowledge of the South African Healthcare industry and prevailing legislation as well as coding structures i.e., ICD10s, CPT4, NRPL, PMB conditions and clinical protocols.
- Knowledge of pre-authorisation, case management and client service processes within a medical scheme.
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