SENIOR CREDIT CONTROLLER

Johannesburg, Gauteng
Permanent
Full-time

1 month ago

SENIOR CREDIT CONTROLLERJoin Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.Join us on our journey of shaping futures!Job Purpose:Maximise productivity & supervision within the Debtors team. Minimizing accounts from being overdue/arrears, minimizing the handover of accounts. Supervisor will be specialized in different aspects of the debt collection department and supervise the team in line with this specialization.Duties & Responsibilities:

Supervision of team which includes:

Daily, Weekly and monthly staff statistics on collections, PTP made, broken PTP and average talk time, conversion rate,
Training and counselling where standards are not met via training or disciplinary.
Updates on risk categories of debt and the way forward.
Loading, calls, Sms and email campaigns.
Assisting collectors during a call by using the call whispering function
Monitoring and reporting on daily, weekly, and monthly performance collection vs set target

Deal with all/any escalated queries or high-risk debtors from Senior credit controllers.
Tracing as required by team members.
Identifying accounts due for handover.
Accounts balance adjustments of any nature on accounts
WhatsApp messaging/SMS portal.
Assist with the month-end report.
Handling HR performance-related issues and escalation if necessary.
Send Monthly bulk Statements.
improve the system to be more efficient and effective.
Daily management of the age analysis & work planning and allocation accordingly.

Minimum Requirements:QualificationsMinimum

Bachelor's Degree (NQF Level 7) qualification in Financial management or similar

Advantageous

Postgraduate Degree (NQF Level 8) qualification in Financial management or similar

ExperienceMinimum

Debt collection experience - minimum 7 years
Debt collection supervision - minimum 4 years

Key competencies:

Supervision, training and disciplining of staff
Deal with customers diligently, courteously, and professionally while collecting payments (Excellent telephone manner)
Ability to understand and read a statement, to identify overdue account
Be concise and assertive, although also persuasive and patient
Excel knowledge
Customer service orientated and some knowledge of CPA
Self-motivated, reliable negotiation experts who care for our clients as well as our company.

Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.

ADvTECH

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