German Speaking Assistance Coordinator

Cape Town, Western Cape
R22,000 per month
Permanent
Full-time

24 days ago

German-Speaking Assistance CoordinatorLocation: Cape Town, South AfricaSalary: R22,000 per month + shift allowances + Comprehensive Benefits: Company-paid medical aid for the employee and two minor dependents, plus a 10% company contribution towards retirement annuityEmployment Type: Full-Time, Shift-BasedAbout the ClientEstablished in 1971 and part of the Munich Re Group since 2009, this company provides medical assistance, travel support, and insurance claims handling worldwide. It operates through 11 regional offices and three 24/7 assistance hubs, managing over 140,000 cases annually. Services include travel assistance, claims handling, cost containment, emergency support in multiple languages, and outsourcing solutions for insurers and corporations. With a vast global network of providers, it ensures seamless, cashless assistance for travelers and businesses.About the RoleOur client is seeking a German-speaking Assistance Coordinator to join their international medical assistance team. This role involves coordinating medical and travel assistance for policyholders worldwide, liaising with hospitals, emergency services, and insurance providers to ensure the best possible care for clients.Why Join Them?

Competitive Compensation: R22,000 basic salary plus shift allowances
Global Exposure: Work in a multinational, fast-paced environment assisting clients worldwide
Career Growth: Extensive training and development in international claims and assistance

Key Responsibilities

Assist policyholders in medical and travel-related emergencies
Communicate with hospitals, ambulance providers, and international insurance companies
Coordinate logistical arrangements for medical evacuations and patient support
Ensure seamless customer service and efficient case handling
Work closely with internal and external medical professionals

Requirements

Fluency in German and English (written and spoken)
Ability to remain calm and professional under pressure
Strong communication and problem-solving skills
Previous experience in medical assistance, insurance, claims handling, or tourism (advantageous)
Proficiency in Microsoft Office
Matric or higher qualification
Ability to work shifts, including weekends and nights
Valid South African visa (preferred)

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