Main job function
Processing (from registration through to settlement) and validating insured's (& Third parties') claims within reasonable time frames to meet the insured's needs and requirements.
Prepared to study towards a full FAIS qualification
Must do regulatory representatives' exam Experience:
Operational - not limited too:
Sound knowledge of claims principles in industry including Claims management.
Responsible for handling claims with accuracy and consistency, following established procedures and authority limits, policy wordings and provisions.
Actively manage and oversee start to end of claims function.
Gather necessary documentation and ensure an accurate and timely recovery process.
Document the loss, address immediate questions regarding the claims process and reviews, analyse and communicates the vehicle settlement value. Evaluate and validate moderately to complex total loss estimate. Prepare total loss damage evaluation, determination, and actual cash value of vehicle. Responsible for reviewing assigned claims on a regular basis and is accountable for accurate reserves and updating the system.
Ensures compliance in all aspects of salvage.
Directs salvage disposal.
Handle initial set up of Salvage claim file and determine plan of action to perfect recovery.
Track, monitor and facilitate salvage recovery through diaries and salvage reports.
Co-ordinates rental vehicles.
Works with salvages facilities, handling salvage issues including documentation in accordance with legal requirements.
Relationship Management- not limited too:
Liaising in a professional manner with brokers and other insurers in respect of claims aspects.
Following up on regular intervals and provide constructive feedback to brokers and management.
Respond to queries within 24 hours.
Liaising with attorneys, giving instruction to attorneys to act on Insurers behalf.
Work with different people internally and externally to improve service, efficiency, and improve presentation of information.
Procure service providers and partners, negotiate costs.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
Please contact Kay Henderson