Customer Experience ManagerKey Responsibilities:Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experiencePrioritize initiatives, develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experienceTranslate customer needs into actionable goalsDeliver internal and external customer service excellence through adherence to quality service standardsAssess own performance through seeking timely and clear feedback and request training where appropriateBuild working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovationRequirements:Able to work independently and deliver within agreed time framesA self-starter and able to build relationshipsHave at least 4 years' experience in a similar roleHold a minimum qualification of BCom General; BCom in Finance, Accounting, or Marketing will be an advantage
