Ops Manager: Audit (Fixed Term Contract)

• Knowledge and experience in at least 2 Tax types.
• Applicable to a specific Audit environment e.g. Tax, Customs or Excise business environments.

• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence
• Guide and manage to resolve complex cases and make recommendations for further actions, when required.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgement in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.

• Manage a team performing efficient audits and assessments of risk basis for all tax types.

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

• Drive own performance and development in order to achieve and improve on work outputs in line with required response times, quality and service delivery standards.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage ad report on cost improvement objectives and communicate or escalate any shortfalls.

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

• Accountability
• Adaptability
• Attention to Detail
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving Analysis
• Respect
• Displays commitment to organisational values and personal trust
• Ability to translate strategy into execution
• Concern for impact of worn behaviour on others
• Develops teams and nurtures interdependencies
• Inspires others to positive action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

• Business Acumen
• Decisiveness
• Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Operational Audit
• Planning and Organising
• Problem Analysis and Judgement
• Reporting
• SARS Systems Products
• Tax Compliance Auditing
• Tax Knowledge

• GOC Confidential

South African Revenue Service