ACADEMIC OPERATIONS CO-ORDINATOR
Rosebank College
- Nelson Mandela Bay, Eastern Cape
- Permanent
- Full-time
- Consult with students / parents daily to resolve or assist with queries or requests.
- Sustain relationships with external service providers.
- Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral.
- Prepare communication for notice boards and display in designated areas.
- Inform students / lecturers of all academic planner or timetable changes.
- Capture and update student notes on CAMS.
- Process application for credits and extension of studies.
- Implement academic programme updates.
- Attend and assist in departmental meetings.
- Assist and participate in student events on and off campus.
- Process academic queries / requests to ensure timeous feedback, i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and timetable matters, etc.
- Ensure course entrance requirements are met.
- Refers International Student Applications to designated person on campus.
- Print and distribute lecturer information / material.
- Review Assessment Timetable in conjunction with Academic Operations Officers.
- Collates and verifies orders for education material (students and lecturers).
- Manages the administration of student files.
- Administers external institute programmes.
- Manages deadlines for completion of data / spreadsheets for reports.
- Documents academic query / request processes and outcomes.
- Compiles graduation lists in conjunction with Academic Operations Officers.
- Assist campus management and National with graduation.
- Identifies resources required to run programmes and ensures these are sourced timeously.
- Reviews assessment timetables in conjunction with Academic Services Officer.
- Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.
- Assist with student and lecturer's orientation.
- Assists the manager in setting up the student / lecturer timetables.
- Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration.
- Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams.
- Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.
- Assist the team during all Internal and external audits.
- Report deviations via academic query to the management.
- Give input on the annual policy review process.
- Matric
- Advanced Diploma / Bachelor's Degree (NQF level 6) in Business / Marketing / Public Relations / Communication field
- A minimum of 1-2 years customer service or sales experience
- Experience in an academic setting will be advantageous.
- Driver's license
- Knowledge and understanding of the South African higher education systems and regulatory framework.
- Ability to manage time effectively.
- Attention to detail.
- Customer service orientated.
- Ability to effectively cope with change.
- Deadline orientated and can work well under pressure.
- Be able to work in a team environment.
- Effective communication skills.