ServiceNow Lead - Contract

Talent Genie

Sandton, Johannesburg
Permanent
Full-time

2 months ago

Our Client a Global Tech firm is seeking a ServiceNow Lead to join their team in Santon on a contract basis. They offer stability, growth, attractive rates and a great working environment.A ServiceNow Lead resource with extensive expertise in IT Service Management, ServiceNow platform administration, support, and solutions implementation, including proficiency in Scripting, API integration, Service Portal management, and Application oversight. The incumbent resource will be responsible for managing and supporting various modules, projects, and solutions within the ServiceNow environment.Requirements

Management of the assigned portfolio of applications
Collaboration with service providers, suppliers, and other consultants in
Group Digital Technology to design, develop, and implement required solutions in ServiceNow
Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software
Handling of escalations, incidents, problems, and changes related to ServiceNow
Participation in ServiceNow-based projects
Contribute towards the design and implementation of complex solutions to meet the organizations Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards
Partner with Service Providers to Lead Project and Solution Architecture for configuring and implementing custom applications/modules
Alignment with peers to ensure timely, budget-conscious, and scope-compliant delivery.
Support internal/external teams to satisfy integration needs
Ensure adherence to regulatory requirements, including GxP
Provide advice on technical aspects of the respective application and integration to the organizations Applications
Ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
Take full responsibility for business analysis within ServiceNow modules and solutions
Lead ITSM activities to resolve issues within ServiceNow platform
Attend weekly operational meetings with the vendor
Manage changes, upgrades, certifications, and enhancements
Create and manage the budget and subsequent payments & recharges
Manage all vendor SLAs related to in scope applications
Manage the vendor, including contract reviews, SOWs, and MSA
Ensure the validated status of ServiceNow

Qualifications

8 years of experience in software development
5 years of experience specifically focused on implementing ServiceNow solutions in complex environments
5 years of extensive technology experience, covering the development, implementation, integrations, and maintenance of large-scale systems
3 years of expertise as a ServiceNow Senior Platform Consultant, including collaboration with OEM service providers

Skills SummaryContinual Improvement Process, Performance Metrics, Service Level Management, Service Reports, Service Strategy

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