Patient Services Manager
Edge Executive Search Group
- Johannesburg, Gauteng
- Permanent
- Full-time
Location: South Africa
Type: Permanent | Healthcare ManagementLead patient services. Drive operational excellence.
This is a high-impact role for a clinical leader with strong operational acumen and a passion for healthcare service delivery. You’ll manage all aspects of patient services, from admissions and billing to compliance and stakeholder engagement — ensuring the highest standards of care and business performance.About the RoleYou’ll lead and coordinate patient services operations to support quality, compliance, people development, and financial performance. Your leadership will ensure that billing processes are accurate, staff are well-managed, and healthcare regulations are followed — all while driving continuous improvement and transformation.What You’ll DoLead patient admissions, billing, and case management teamsEnsure compliance with funder rules, audit protocols, and clinical coding standardsChampion customer care and improve service quality metricsDrive recruitment, performance management, and staff trainingManage stakeholder relationships and internal communicationsMonitor cash flow, billing accuracy, and account submissionParticipate in governance, audit, and risk management initiativesWhat You BringNursing qualification (Registered Nurse – Degree or Diploma)Minimum 5 years' experience in private healthcare, with leadership exposureCase management and coding experience requiredKnowledge of healthcare funders, policies, and patient services processesStrong understanding of financial principles and billing cyclesProficient in Microsoft Office; understanding of ICD/CPT coding an advantageValid driver’s licence and willingness to travelWhat Success Looks LikeStreamlined patient services operations and accurate billingStrong audit outcomes and minimal compliance issuesHigh staff engagement and developmentImproved patient experience and stakeholder satisfaction