Data Centre Manager

• Coordinate operational changes across all stakeholders.
• Manage day-to-day interactions with third-party suppliers.
• Plan and implement optimal technology services.
• Identify continuous improvement opportunities.
• Provide input into IT strategies related to the data centre environment.
• Maintain and manage corporate infrastructure systems, email, collaboration tools, and hosted environments.
• Ensure all servers are equipped with necessary tools and maintain hosting environments.
• Act as an advisory for technicians on complex issues.
• Maintain and update all related SOPs.
• Review and maintain vendor performance levels.
• Establish and maintain operational service committees with service providers.
• Ensure adherence to IT governance processes and SLAs.
• Act as a point of escalation for unresolved issues.
• Keep all related diagrams and designs up to date.
• Provide technical advice to the business.
• Mentor service desk employees for their growth.
• Assist in migration between data centres when necessary.
• Contribute to the due diligence process when required.

• Relevant degree/diploma preferred.
• ITIL V4.0 certification.
• A+ and N+ certifications.
• Minimum 8 years of IT experience with datacentre management expertise.
• Exceptional knowledge of cloud and physical data centres, hosting platforms, IoT, and ITIL principles.
• Strong crisis management and critical thinking skills.
• Project management and presentation skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office.
• Ability to build and maintain sustainable relationships with stakeholders.
• Result-driven with a high sense of urgency.
• Innovative, goal-oriented, and analytical.

• Customer service orientation.
• Ability to lead and manage teams and individuals.
• Interpersonal skills with a sense of urgency and accuracy.
• Ability to work independently and take initiative.

Plus1X Solutions