Junior Freight Controller

• Be able to interpret a quotation, including the following specific items/terms

• What are the terms of the consignment - ex Works, FOB, CIF, C&F?
• Who is the carrier (shipping line/airline)?
• Who is the agent?
• Identify who the shipper is
• Correctly identify what documentation is required to effect the clearance of the consignment

• Be able to manage the full end-to-end process of the logistics supply chain of a consignment, including:

• Know the Company value chain (quotes to final delivery)
• Know the internal role players in the Company value chain, and who is responsible for what
• Contact the shipper or agent, and request the relevant shipping documentation
• Be able to register the shipment on ShipShape
• Be able to capture the necessary information into ShipShape
• Be able to make a cargo booking with the carrier
• Be able to complete a bill of lading or air way bill
• Be able to complete a certificate of origin or other certificates/permits as/if required.
• Be able to advise the shipper and consignee of the milestone dates of the consignment
• Arrange with a transporter/trucking company for pick-up and delivery of goods to depot
• Follow up with the relevant parties to track the consignment
• Be able to accurately complete the Cover Sheet for invoicing purposes.
• Be able to calculate and record all charges relating to the shipment

• Be able to engage with the relevant parties

• Interacting with the Companys Customs Department to create and submit the BoE
• Interact with the Company's Logistics Team to arrange delivery
• Advising the consignee of all charges
• Liaising with the Finance department to create a proforma/draft invoice for the client
• Submit the invoice to the client, and obtain payment prior to submission of customs documentation and delivery

• Ensure the delivery of the cargo

• Ensure that all necessary import documentation has been completed
• Ensure that the cargo has been picked up on time and delivered to consignee.
• Follow up with the client that the delivery was made
• Get feedback from the client regarding service

• Handle unusual circumstances

• Know when additional import documentation is required
• Know how to complete and submit import permit documentation
• Be able to complete documentation required for a provisional or penalty payment

• Be organized with excellent attention to details, and prepare each file according to the company's guidelines
• Be neat. Each file should be compiled in a manner that notes, additional charges, changes from the original quote are well documented and easy for the invoicing department to make note of
• Be proactive, which means:

• Providing the consignee and Manager with regular updates regarding any shipment
• Contacting the client immediately when there are any deviations from the quote, or later agreed terms/costs
• Preparing documentation in advance in order to ensure client service
• Following up with clients when they do not respond to emails or voice messages
• Be able to communicate clearly and effectively, including:

• Able to use outlook
• Able to compose a professional business email
• Able to communicate effectively via telephone
• Able to confirm telephonic discussion with follow up written emails
• Know how to delegate to another department, but still retain accountability for the work

• Junior Freight Controller must have a matric
• Preferably have a shipping qualification from a recognized training provider

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