Operations Manager

  • Kempton Park, Gauteng
  • Permanent
  • Full-time
  • 9 days ago
Purpose:To oversee and manage all picking operations within the EPDC Groceries warehouse, ensuring accurate, efficient, and timely order fulfilment in line with company service level agreements.Key Responsibilities:
  • Lead the Picking Department and oversee shift managers and team leaders.
  • Drive accuracy in picking to reduce errors, returns, and customer complaints.
  • Manage productivity, KPI tracking, and cost control.
  • Ensure compliance with OHS Act, company policies, and labour legislation.
  • Collaborate with inbound, outbound, and inventory teams to ensure seamless flow of stock.
  • Implement continuous improvement initiatives for efficiency and accuracy.
  • Manage staffing levels, shift planning, and performance management.
  • Efficiency planning.
  • Client and service Analysis.
  • Staff Management.
  • Reporting.
Requirements:
  • Degree/Diploma in Supply Chain, Logistics, or related field.
  • 5+ years in FMCG / warehouse operations with at least 3 in a managerial role.
  • Strong leadership, people management, and problem-solving skills.
  • Knowledge of warehouse systems (WMS, SAP preferred).
  • Willing to work flexible hours/shifts.
  • SLA Achievement.
  • Performance Management
  • SOP and Process Implementation
  • Specific to Groceries within the picking department.

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