Department Head
- Centurion, Gauteng
- Permanent
- Full-time
- Lead the Group Schemes department to ensure effective administration aligned with legislative requirements and AVBOB policies.
- Drive the strategic goal of increasing premium income through efficient systems and processes.
- Liaise with internal and external auditors, administrators, consultants, and senior management to ensure compliance and transparency.
- Establish, maintain, and continuously improve systems, processes, and procedures for accurate scheme administration.
- Evaluate and refine operational workflows using audit reports and exception reports (e.g., FG731, GR10).
- Draft specifications for system changes, test enhancements, and implement new programs.
- Ensure daily premium allocations and reconciliation of control accounts, finalising month-end with no outstanding premiums.
- Prioritise and resolve complex complaints and queries from policyholders, intermediaries, administrators, and consultants.
- Manage serious complaints, including those escalated to the FSCA and Ombudsman.
- Approve claims and payments within delegated authority limits and ensure accurate correspondence.
- Lead, motivate, and manage departmental staff to deliver on strategic and operational goals.
- Conduct quarterly performance appraisals and identify training needs for new and existing staff.
- Promote effective communication through regular team meetings and provide support in resolving complex issues.
- Manage disciplinary processes, counselling, and corrective actions in line with company policy.
- Compile daily and monthly operational reports for management and stakeholders.
- Extract and interpret statistical data to support strategic decision-making.
- Contribute to annual budget planning and monitor arrears for unpaid schemes.
- Provide accurate reporting to auditors, FSCA, and senior leadership.
- Qualifications: Grade 12 with 8–10 years’ experience or a Diploma with 3–5 years’ experience.
- Skills: Advanced MS Excel & Word, strong accounting knowledge, bilingual (English & Afrikaans).
- Advanced MS Excel and MS Word proficiency.
- Strong accounting knowledge (reconciliations, debits, credits).
- Proven experience in administration.
- Performance management (intermediate).
- Communication, Conflict management
- Leadership and people management
- Client service and telephone etiquette
- Fraud prevention skills