Quality Coordinator

• Operate to the highest standard of ethics as indicated in SGS integrity programs;
• Maintain an up to date scope of testing and co-ordination of the documentation and standard operating procedures required to comply with laboratory ISO accreditation;
• Evaluate data in quality role but shall not report opinions and interpretations;
• Facilitate and monitor method validation process in the laboratory;
• Coordinate and administer the improvement system;
• Build relationships with all technical and professional personnel;
• Build relationships with suppliers and clientele;
• Assist with the evaluation and root cause analysis of proficiency tests, customer complaints, audit findings and improvement requests;
• Provide planned quality related training and awareness as required;
• Plan, schedule and perform quality assessments to provide certainty that the quality control activities are being done effectively;
• Facilitate and plan all management reviews;
• Ensure integrity of monthly inputs into the QSHE Report;
• Be able to statistically evaluate data;
• Develop a document control system for the laboratory which is in line with SGS high level system document and ISO requirements;
• Provide guidance and direction to laboratory personnel with respect to quality control and proper documentation in implementing methodologies and data reporting;
• Provide constant feedback to Manager on status of quality in the laboratory;
• Work with a safety conscious attitude that demonstrates good and safe work habits;
• Travel, shift work and overtime may be required;
• Perform any other reasonable tasks as assigned by direct line manager;
• Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.
• Contribute with scientific and technical leadership and planning so as to ensure quality assurance program is effective and efficient.
• Ensure that the quality requirements are no subjected to any prejudicial interests.
• Responsible for all SANAS matters relating to the accreditation/compliance of the organization (as per responsibilities for Nominated Representative SANAS document R-03)
• Ensure that the laboratory accreditation under ISO 17025 is not jeopardised.
• Identify non-conformances in timely and unbiased approach to achieve customer satisfaction.
• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action and assist in the necessary action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action and assist in the necessary action.

• BSc degree or diploma in science
• ISO or College Quality Assurance Program Diploma

• 5 Years work experience in a laboratory testing environment;
• 5 Years ISO system experience (ISO 9000, 17025 or other);
• Advanced Microsoft software experience;
• Document and report writing experience;
• Statistical Quality Control knowledge would be advantageous.

• Self-motivator
• Good verbal and communication skills
• Ability to multi task
• Outstanding attention to detail
• Concern for order
• Effective planning and organization.

SGS