Service Centre Manager | Auto Pedigree | Gezina Service Centre

• Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
• Ensure high standards of quality workmanship
• Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
• In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
• Ensure all workshop equipment is maintained as per requirements
• Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
• Establish adequate safety and security procedures to protect property and company personnel
• Ensure adequate maintenance of tools, equipment and other materials
• Maintain good liaison with all other departmental managers
• Resolving of customer complaints, as and when required
• Plan, initiate, promote sales campaigns and be able to cold call customer
• Ensure the most effective use of resources.

• 5 - 8 years’ experience in the automotive workshop environment, of which at least 2 - 3 year’s workshop or parts managerial experience.

• Grade 12
• Qualified motor vehicle technician (Red seal)

• Code 8 driver’s license
• Thorough understanding of Dealership Aftersales functions.
• MS Office with intermediate level Excel skills as minimum.
• Relevant experience using Evolve

• Good communication skills
• Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
• Numerical Reasoning
• Sound Judgement
• Query Resolution skills
• Conflict Management
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
• Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
• Problem-solving
• Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
• Problem-solving
• Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
• Excellent sales and marketing skills.
• Customer and sales management.
• Negotiation skills
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
• Must have good admin skills
• Networking

• Committed
• Professional
• Resilient
• Honesty and integrity in all business dealings.
• Well groomed
• Energetic

Motus