Executive Assistant

• Organise and maintain the Executive’s schedule, including meetings, appointments, and travel arrangements
• Proactively prioritise and adjust schedules based on business needs

• Prepare reports, presentations, and documents for internal and external meetings
• Maintain and organise confidential records and documents
• Conduct research and compile data for decision-making
• New franchisee/finance applications/new store pipelines
• Lease administration (landlords and shopping centres)

• Act as a key point of contact for internal and external stakeholders
• Draft and manage professional correspondence, emails and business documents
• Screen calls and manage inquiries with professionalism

• Arrange and coordinate meetings, ensuring all necessary materials and logistics are prepared
• Take minutes, track action items and follow up as needed
• Plan and manage company events, conferences, and team gatherings

• Arrange domestic and international travel, including flights, accommodations, and itineraries
• Process expense reports and ensure timely reimbursements

• Liaison with their stakeholders
• Coordination of wax recipes
• Updating promotions and pricing

• Assist in new store development projects and business initiatives to support company growth
• Maintain office systems, records, and supplies. Including office maintenance and equipment –
• WAXIT Training Academy
• Support internal operations to enhance overall efficiency

• Assist with personal chores/collections/entertainment/gifting

• Franchise fee invoicing
• Credit notes
• Franchise communication and follow up as required

• Bachelor’s degree in Business Administration or a related field (preferred)
• 6+ years of experience in a similar role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace
• Excellent organisational and time-management skills
• Excellent verbal and written communication skills with the ability to interact at all levels
• High level of discretion, professionalism, and attention to detail
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Proactive, problem-solving mindset

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