Customer Resolution Analyst

Cape Town, Western Cape
R15,000-18,000 per month
Permanent
Full-time

16 days ago

Role Description:This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer serviceWell spoken, must have customer service – at least 4 years, must have received escalated callsIdeally someone that works or has worked in a complaints departmentsSkill Required:

Call answering (CR Team & Complaints)
Manage Complaints & CR Team boards (first touch)
Work with Credit Control & Offboarding to assist with customer disputes
Investigate customer disputes
Allocation of disputes to appropriate business areas
Support Complaints/CR Team & Escalations

Mindmatch Consulting

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