Analyst, Customer Experience

Standard Bank

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 1 day ago
Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionAssist in the implementation of client Services strategy, philosophy in order to enable the delivery of Merchant Solutions strategic goals. Manage interaction with customers, internal stakeholders, and value chain partners that assist in the development of customer centric solutions, delivery of communication and the associated product collateral. Manage and provide input into customer engagement and communication strategy, to facilitate customer communication on the correct channels to retain customers whilst attracting new ones in a professional manner.QualificationsMinimum Qualifications
Type of Qualification: First Degree
Field of Study: Business CommerceExperience Required
Minimum 3 years of experience in report pack preparation and input into governance structures. The ideal candidate will have expertise in Agile and SAFe methodologies within client journeys, along with proficiency in data extraction, validation, and a solid understanding of banking products and processes. Experience in collaborating with multiple teams to address customer needs, managing stakeholder relationships, and working with vendor contracts or outsourced relationships is essential. Familiarity with the bank's IT systems and processes is highly valued, as is the ability to manage complex client interfaces and drive delivery excellenceAdditional InformationBehavioral Competencies:
  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Checking Details
  • Documenting Facts
Technical Competencies:
  • Applications & Master Data Management
  • Customer Understanding ( Consumer Banking)
  • Data Analysis
  • Risk Awareness
  • Risk Management
Please note: All our recruitment processes comply with the applicable local laws and regulations.We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Standard Bank