Role OverviewThe Internal Sales Support candidate will play a pivotal role in ensuring smooth sales operations and excellent customer relationships. reporting to the Sales Manager, you’ll support the processing of orders and proactively engage with clients to close deals and grow revenue.Key ResponsibilitiesAccurately process and track sales orders, ensuring timely data entry and coordination with operations and logisticsProactively contact clients (email/phone) to confirm orders, address queries, close pending deals, and follow up on quotationsManage the sales pipeline, update CRM or internal tracking systemsGenerate sales documentation: quotations, order confirmations, delivery notes, sales reportsLiaise with Warehouse, Installation, and Contracts teams to coordinate delivery logistics and ensure customer satisfactionIdentify upselling or cross-selling opportunities from existing clientsProvide administrative support to Sales Director and team (e.g., meeting scheduling, preparing client reports)Act as an internal point of contact for clients, fostering long-term relationships through excellent communicationIdeal Candidate Profile2–4 years’ experience in internal sales support, administrative support in sales, or order processing, preferably within engineering, industrial materials, or technical settingsExcellent phone and email communication skills, with the ability to build rapport and close dealsStrong attention to detail and data accuracy for order entry and invoicingFamiliarity with CRM or ERP systems (e.g., SAP, QuickBooks, Zoho) is a plusProactive and goal oriented, with the ability to work well under pressure and manage time effectively? QualificationsMinimum Matric or NQF 4, though a higher certificate or diploma in Business Administration, Sales, Commerce, or related field is advantageousExperience or understanding of technical sales or engineering materials will be beneficial
