IT Support Technician
Datafin
- Cape Town, Western Cape
- Permanent
- Full-time
Cape Town - Western CapeENVIRONMENT:THE technical expertise of an IT Support Technician with 12+ years SME Support experience is sought by a cutting-edge FinTech company to monitor Active Directory, Exchange, VMware and SQL infrastructure while continually reviewing the IT software/hardware infrastructure to ensure robustness and efficiency. The ideal candidate will require a Bachelors Degree in Engineering/Computer Science/Systems Analysis or similar field with MCSE/MCDBA and CCNA/CCNP Certifications. You must also have 12 years experience with the following tech: Windows 10/11, Windows Server 2012/2022, Active Directory 2012/2022, Exchange 2016/Online, SQL 2012/2019, VMware 6/7 (ESX), Cisco/HP, PowerShell, .NET/SQL/Visual Studio, Dell & Veeam.DUTIES:
- Provide General Desktop Support.
- Fast and effective problem resolution.
- Monitor Active Directory, Exchange, VMware and SQL infrastructure.
- Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
- Diagnose and resolve technical issues.
- Investigation and implementing automated processes.
- Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
- Manage backups and tape rotation (Veeam).
- Exchange Server mailbox maintenance.
- Monitor support queue that consists largely of end-user fault calls.
- Identify and ensure technology assets are documented and mapped out correctly.
- Ensure maintenance schedules are maintained and contribute to the overall health of the system.
- Troubleshoot SQL Server service outages as they occur.
- Deploy database change scripts:
- Liaise with all company personnel regarding IT issues.
- Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
- Setup and configure new laptops/desktops.
- Ensure security patches and upgrades are applied and kept up to date.
- Complete internal user moves including phones.
- Install and configure systems and applications in support of daily operations.
- Bachelor's Degree in Engineering, Computer Science, Systems Analysis, or a related study.
- Certification in Microsoft Technologies (MCSE / MCDBA).
- Certification in Networking Technologies (CCNA / CCNP).
- 12+ Years SME Support experience.
- Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
- Ability to identify and manage technical risks.
- Cybersecurity awareness and working understanding.
- Good communication skills and teamwork.
- Must have own transport.
- Windows 10/11 administration
- Windows Server (2012/2022) administration
- Active Directory (2012/2022) and group policy administration
- Exchange (2016/Online) administration
- SQL 2012/2019 (maintenance)
- VMware 6/7 (ESX) administration
- Switch & Router configurations (Cisco / HP)
- Scripting languages (PowerShell)
- Experience supporting applications based on ,
- Server Hardware (Dell)
- Backup Software (Veeam)
- Competencies in cloud services including M365 / Azure.
- Experience working in a Financial Services environment.
- ITIL exposure.
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