PurposeClickatell is looking for a Commercial Director that will focus his/her efforts in expanding our chat commerce solution's footprint in South Africa. Engaging with current and future clients, you will work to introduce solutions portfolio to client's needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.We Do The Right ThingsResponsibilities of the RoleManaging existing clients and revenueo Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.o Manage the entire sales cycle to ensure you customers experience the full customer journey.o Provide technical support to our customers with the goal to keep customers satisfied with the business's products.o Cross sell on existing clients.o Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.o Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.o Provide professional after-sales support to enhance the customers' dedicationo Hunting for new clients o Focuses on building long-term mutually beneficial partnerships with core enterprise customers.o Unearth new sales opportunities through networking and turn them into long term partnerships Engage in complex deal structuring and negotiation efforts designed to win new deals.o Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.o Set sales and revenue targets and work diligently to meet them.o Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generationWe Are On A Learning JourneyRequirements of the Role:o Relevant Degree (NQF 7) (IT / Engineering / Commerce) and an MBA will be an advantageo 15+ years' experience, of which at least 7 years must at an Executive level.o 5+ years' experience in running and motivating sales teams Work Experience:o Proven experience to create a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.o Proven experience to work cross functionally as part of a solution teamo Proven business acumen with experience in C-suite stakeholder engagemento A track record for consistently exceeding revenue goalso Experience and knowledge of messaging and/or payment industry and in-depth understanding in a specific sectoro Extensive network of decision makers in the industryKnowledge & Abilities:o A good listener, genuinely interested in your clients, their business, and how you can help make them successful.o A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.o Excellent written and verbal communication skills, professional presentation,o Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.o Strong Interpersonal skills with the ability to work with multi-dimensional teams.o Strong business/commercial acumen or instinct with technical capacity.o Have problem solving skills, be a logical thinker and analytical abilitiesWhy You Should JoinPerks of the Roleo Medical Aid contributiono Pension fund contributiono Quarterly performance incentive bonuso Risk benefit company contributionso Reimbursable communications allowance for internet and mobile phone billso Half-day off on your birthdayo 5 personal days leave a year, over and above your annual leaveo Hybrid working with access to office hubs as required.o Home office set-up with laptop, monitor and other related items.
