IT Helpdesk L2 - Field Technician Cape Town Permanent iS0L573YVY3
iSanqa Resourcing
- Cape Town, Western Cape
- Permanent
- Full-time
- Diploma, degree, relevant qualification in IT or a demonstrated equivalent work
- Huawei qualification
- Grade 12
- Own vehicle and valid SA drivers license
- Computer Literate Microsoft Outlook/Word/Excel (Essential)
- 5 years Field Tech
- 2 -3 years experience in:
o MS Office 365
o MS Teams
o Sharepoint * General knowledge of desktop hardware and software
- Proven experience of solving complex problems.
- Knowledge of relevant Technology, Products and Service.
- Relevant knowledge in ticketing tools.
- Occasional field work might be required to assist with support calls.
- Will be required to work standby shifts from time to time.
- Manage the business relationship with the client
- Service calls and performs incident specific activities as directed by the Call
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during
- Maintain SLA requirements (both internal and external)
- Work independently without supervision
- Troubleshoot and resolve ticket.
- Interacts with client to gather additional info to enable faster resolutions of a ticket.
- Proactively identifies problems and errors before they impact a clients service.
- Update tickets in a timely manner with the required level of detail on the progress and
- client desktops.
- Monitors client infrastructure and solutions.
- Liaise with all stakeholders (vendors, exporters/importer, and colleagues to expedite a
- resolution of a ticket
- Managing calls, emails and tickets at the services desk and provide telephonic support to clients where required.
- Execute approved maintenance activities. (These activities could include system