APARTMENT SPECIALIST AND GUEST SERVICES
ABC Worldwide
- Plettenberg Bay, Western Cape
- Permanent
- Full-time
The ability to work independently and the understanding of systems and processes will ensure this position is always accountable.General Function:
- Manage and oversee daily operations of the apartments.
- Ensure exceptional guest experience by maintaining high service standards.
- Supervise and lead a team of hospitality staff.
- Implement and maintain efficient front of house operations as the Guest Service person.
- Develop and enforce standard procedures for guest interactions and bookings.
- Check-in in and check out of Apartment Guests
- Liaise with Owners of the Apartments.
- Check inventory.
- Ability to conduct sales of the apartments also.
- Manage budgets and control expenses to achieve financial targets.
- Handle customer complaints and ensure prompt resolution.
- Own transport favourable
- Locally based – Plettenberg Bay (no accommodation provided)
- Minimum 2 years’ experience