Retention Advisor
- Cape Town, Western Cape
- R8,000 per month
- Permanent
- Full-time
In this role, we offer benefits that help you support your unique lifestyle:Base Salary of R8000 + IncentivesMedical aid for main member / medical insurance for employee and two dependentsPension FundSubsidized transportFantastic Employee Assistance Programme (EAP)Group life coverAccess to financial well-being sessions, will writing sessions and stress management sessionsTeam building and upskill training opportunitiesInteractive and inclusive company cultureWhat you will do in this roleKey Responsibilities will include:Quickly understanding customers' requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is
getting the most out of their package. This will be accomplished through engaging and meaningful conversations.Keeping up to date with all products and campaigns so that you are able to effectively
support our customers and promote new and existing products, as well as our brandKeeping the customer at the heart of all that we doSharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improvingContinued self-development through a range of learning and development resourcesDelivering the best service in the country in every interactionAdhering to all compliance guidelines to ensure you are providing premium entertainment
products to the right customers, in the right wayPersonal skills required for the role:You'll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needsYou thrive in a target driven environment and take ownership of your performance to meet expected KPIsExceptional service is second nature to you, and doing the right thing for our customers will be your natural approachYou'll be a resilient, flexible and innovative thinker who can quickly understand a customer's needs and will be able to draw on the resources at your disposal to find the right solutionYou're confident in a high paced environment and able to adapt to changing requirementsYou'll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine throughPassionate about providing our customers with the best service in the country, you will see challenges through to resolutionReady to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location: ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000Language Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the