Human Capital and Talent Acquisition Manager
- Cape Town, Western Cape
- Permanent
- Part-time
setting up operations in the South African BPO Sector. Bring innovation and solutions regarding
people management to positively impact business results. Act as the main point of the contact
for the employees and managers operating at specified accounts and sites, proactively
supporting the delivery of HR processes to operations.Job Description
- Understand all key business initiatives and goals for each supported business unit
- Actively identify gaps, and manage risk
- Proactively implement human capital solutions to challenges affecting the success of
- Develop a "Trusted Advisor" relationship with key leaders at multiple levels within
teams
- Drive performance improvement plan, implement positive changes in the people
- Design and maintain organization vitality charts as the performance of the business
- Challenge the organizational structure of the internal client and propose changes
- Act as the ultimate point of contact for all escalated Human Capital issues.
- Participate as a member of task forces in corporate-wide human capital and other
- Achieve 100% of assigned hiring goals by executing a recruiting plan using a core
- Manage a strategic and tactical sourcing plan to support specific hiring goals
- Manage, develop and maintain the communication flow and strategic partnership
external stakeholders
- Improve the key success metrics associated with hiring goals
- Ensure compliance with recruitment best practice
- Act as a Legal Representative on behalf of company in all human capital/ labour
- Assist in forecasting resource requirements and ensure that recruitment campaigns
achieve agreed contact centre service, sales and quality targets
- Continually review internal systems, procedures and processes to ensure resource
changes
- Work with IT and infrastructure to ensure optimal operational efficiencies
- Ensure all infrastructure meets agreed SLA standards.
- Recent experience in a similar role ideally within a BPO Contact Center or similar
- Bachelor's Degree
- 5+ years' experience as an HR business partner or HR Manager providing operations
- Knowledge and experience in SA Labour Law
- Experience in bulk recruitment
- Ability to influence others by example, coaching, and mentoring
- Strong organizational development, project management and change management
- Strong e-mail and oral communication skills
- High level of integrity and judgment
- Ability to influence others by example, coaching, and mentoring
- Strong organizational development, project management and change management
- Strong e-mail and oral communication skills
- High level of integrity and judgment
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Self-confidence and leadership qualities
- The ability to establish rapport with people at all levels
- Excellent knowledge of management methods and techniques
- Advanced troubleshooting and disaster recovery experience
- Effective communication skills, including ability to communicate clearly, concisely, and
- High Proficiency in English
- Able to travel Nationally
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