Marketing Operations Manager - Bellville

• Bachelor’s degree in Marketing, Business, or related field
• 5+ years in a marketing operations or marketing project management role
• Experience in insurance, financial services, or regulated industries
• Familiarity with POPIA, TCF (Treating Customers Fairly), and other insurance-related compliance standards
• Experiential milestones: Ability to work with a matrix organisation and deliver through & with others
• Proven marketing strategies and campaigns end to end planning and execution
• Working in a high-volume, fast-paced environment, with multiple stakeholders

• Operational excellence
• Strategic thinker with a result oriented mindset
• Strong knowledge of life insurance products, customer journeys, and regulatory frameworks
• Proficiency in marketing tools, Project management tools, finance tools and insight analytics tools
• Analytical mindset with attention to detail and process orientation
• Excellent project management, communication, and stakeholder coordination skills
• Ability to work collaboratively in a fast paced, dynamic environment
• Commercial acumen
• Personal mastery and leadership

• Coordinate end-to-end marketing campaign workflows, from concept to launch.
• Develop project plans which identify and sequence the activities and timelines needed to successfully complete the project
• Track and drive the implementation and delivery of the project plan in line with the scope, cost and time parameters of the project
• Regular reporting on projects (weekly/monthly in line with project need).
• Define project scope in collaboration with stakeholders in order to ensure that project deliverables and expectations are clearly articulated and aligned to business objectives
• Coordinate the implementation of project systems and processes in line with the required time, cost and quality standards
• Standardize and optimize campaign briefing, approvals, and execution processes.
• Standardise brand planning process in line with group timelines
• Implement initiatives that drive operational efficiencies, reducing operational risk and drive operational
• excellence throughout process, practice and people perspective
• Identify and support the implementation of initiatives that address project shortcomings or areas of concerns

• Define key performance indicators (KPI’s) and metrics to evaluate the effectiveness of training programs and marketing initiatives
• Manage campaign testing with agency partner and share insights with respective marketing manager
• Own and manage marketing dashboards and reporting systems.
• Analyse campaign performance data (e.g., acquisition, conversion, retention)
• Provide brand health insights to enhance targeting and ROI across platforms
• Regularly report on progress, highlighting success, challenges and recommendations for improvements

• Manage and optimize the use of marketing automation platforms (e.g., Monday.com, JDE)
• Stay informed about the latest marketing technologies and tools that can enhance team capabilities and operational efficiencies
• Lead the evaluation and implementation of new marketing tools and software to optimise performance
• Drive system integration and data hygiene across marketing tools

• Lead the financial planning process taking input from the project leads
• Track and report on the marketing budget and campaign spend.
• Ensure compliance with regulatory requirements in the life insurance industry.
• Ensure approvals of marketing campaign elements comply with the marketing policy and regulatory requirements. All marketing material fille in relevant platforms
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Review and revise marketing policy on an ongoing basis in line with market landscape/regulatory or process changes

• Collaborate with leadership to to align marketing capabilities with business goals and market trends
• Collaborate with the SIC team to enhance overall marketing capability and drive marketing efficiencies
• Where relevant work with HC to implement targeted training programs, workshops and continuous learning opportunities

• Onboard and manage relationships with marketing service providers.
• Establish effective routines that will facilitate effective delivery of work and measure impact on performance metrics
• Agency hours tracking and suggest corrective measures where relevance
• Coordinate report submissions to group and other stakeholders
• Coordinate the completion of competitor reviews with actionable insights

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Select and recruit suitably qualified talent in line with Employment Equity principles and METROPOLITAN values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaborative working relationships with peers and stakeholders

• We live our organisational values
• We obsessed about how we make our clients feel
• We embody unreasonable excellence
• Our authentic connections make this a great place
• We act with courage
• We champion empowered ownership
• We collaborate for collective success

Momentum Group