International QA Agent

Umhlanga, KwaZulu-Natal
Permanent
Full-time

1 day ago

The role:The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents.This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise risk.The detail:Monitoring

Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
Ensuring that the sales agents comply with sales policies and procedures.

Risk Management and Compliance

Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise
Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
Confirmation of compliance requirements per client business rules.

Matric
QA Experience within a Contact Centre

Ignition Group

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