Network Technician

ICTEngage

  • Johannesburg, Gauteng
  • R40,000 per month
  • Permanent
  • Full-time
  • 2 days ago
Job Description
*South African Citizen based applications only*As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.Key Responsibilities
  • Install, configure, and maintain network hardware: routers, switches, firewalls, access points.
  • Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
  • Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
  • Enforce security through firewall setup and coordination with managed cybersecurity tools.
  • Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
  • Monitor and resolve network issues using NOC and monitoring tools.
  • Perform preventative maintenance, firmware upgrades, and patching.
  • Provide customer support, configuration documentation, and escalate incidents per SLA.
  • Assist with the design and implementation of network infrastructure projects.
  • Travel to client sites to support physical installations and troubleshooting.
Requirements
  • 3+ years in network support or field engineering roles.
  • Strong technical knowledge of:
  • Cisco/Aruba/HPE switches & routers
  • Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)
  • MPLS, SD-WAN, VPNs
  • Wi-Fi access point deployment and configuration
  • SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).
  • Familiarity with cloud networking (Azure/VPN, AWS VPC).
  • Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.
  • Strong troubleshooting, problem-resolution, and customer communication skills.
  • Valid driver’s license for client-site deployments.
Preferred Qualifications
  • Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos/Trend Micro/SentinelOne.
  • Experience with managed services for mid-sized to large clients.
  • Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).

ICTEngage