BUSINESS CONSULTANT - FUEL INDUSTRY

• Operational Standards

• Work with internal and external stakeholders to create business plans that identify needs, goals, and opportunities to achieve Business Plan success.
• Develop and implement strategies for improving key metrics and business operations
• Develop operational plans for achieving desired business outcomes and results
• Provide ongoing consulting to retailers and their employees to ensure success in their business areas.
• Maintain and grow relationships with clients and other business partners.

• Client Management

• Ensure business plan KPI’s are met and brand standard, image stewardship and customer first are maintained for retailers within the designated territory
• Plans and executes monthly call cycle and shares monthly in advance
• Overseeing Retailers compliance with brand standards, Safety regulations
• Ensures that the Retailers are aligned with all required processes as well as government regulations such as HES, licensing and local ordinances.
• Conducts business advising site visits and calls to review, measure, report and assist Retailers towards achieving agreed Business Plan targets
• Monitors monthly performance and agreed action plans to ensure targets are achieved
• Ensures consistent and disciplined execution of processes/procedures/programs and systems
• Oversight of Retailers maintenance, including facilities and dispensing equipment
• Monitors and regularly conducts field visits and research to establish competitor activity in the Group area

• Competitor Reporting and Analysis

• Understanding our competitors in the market, to ensure we remain relevant and ahead of the game.
• Devises and develops site and area specific strategies to counter any aggressive competitor activity.
• Gathers information and supporting documentation to assist with the reporting.
• Report monthly to the GM on competitive activities in the network

• Foreign Fuel

• Daily/Weekly/Monthly oversight of Fueled/WSM/Meter readings and ensure visible and quick response to instances of Foreign Fuel
• Escalation process with repeat offenders till Legal

• Promotions, CSI and Advertising

• In conjunction with the retailers compiles an annual and monthly Promotions plan
• Ensures compliance to the plan
• Assists and supports any activations and promotional activities for the area

• Energy Compliance

• In line with the Monthly Disciplined call agenda, executes all inspections, checks and audits as required by Employer and the General Manager (includes)
• WSM Reports, BM HES reports, Site Image, Uniform reports
• Ensures all inspections, audits and checks are done with integrity and all gaps are reported in writing (and accompanied with photographs where applicable)
• Preparing by-weekly operational reports for presentation to the GM
• Responsible for safeguarding reputation, image and credibility of the Company and the group
• Share necessary information with the management team and Retailers to ensure business strategies are achieved

• Tenure Information Management.

• Custodian of the Tenure list
• Identify and highlight any tenure issues requiring resolution

• Stakeholder Relations

• Manage and maintain relations with retailers and franchises in the network, along with the BC’s
• Develop and grow relationships with the retailers and franchisees in the Group
• Establish customer satisfaction in respect of service standards, customer care and customer responsiveness.
• Manage and cultivate existing relationships and expand recurring revenue streams.
• Collaborate with colleagues and service providers to drive the values of the business

• Administration and Support

• Ensures all meetings, dealings and pertinent engagements with customers are documented via email and saved on the Master file records electronically
• Compiles and updates files for each service station, including for areas housed on the same property
• Ensures impeccable filing and record keeping
• Shares all necessary letters and correspondence with all applicable colleagues and GM

• 3 to 5 years previous experience in a similar role or within a fuel service station environment.
• Must reside or relocate to the Northern Cape
• Must be able to travel to the Northern Cape on a regular basis
• Strong retail fuel industry experience (Non-negotiable).
• Strong communication skills and able to build rapport with all internal and external stakeholders.
• Strong administrative skills.
• Well articulate, a good listener and a strong communicator.
• Good time management skills.
• Ability to think and act strategically in the best interests of the company.
• Well-presented
• Able to work independently and self-disciplined, as the role is often done remotely or whilst travelling.
• Proficient in English and Afrikaans

E2E Staffing