Business Analyst - Remote

Hire Resolve

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 2 months ago
Job Summary Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.Responsibilities:
  • Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
  • Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
  • Prepare detailed use case descriptions for the development team to implement key functionality
  • Perform product testing to ensure product quality is maintained.
  • Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
  • Provide user training
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and
objectives * Prepare SLA or other reports required on client account status
  • Provide first line support to clients
  • Collaborate with development team to create Statements of Work, where required
  • Assist with challenging client requests or issue escalations as needed
  • Find ways to increase quality of customer service
Requirements:5+ years in performance improvement environments.2+ years as a Senior/Lead Business Analyst.Experience with external clients/customers.Track record of process improvement design using technology.Ability to write technical documentation (use cases, product references).Versatility and comfort in innovative, dynamic settings. How to Apply:You may forward your CV to Gaby Turner at or you may forward your CV to itcareers@hireresolve.za.comHire ResolveIT/ComputerRecruiterAboutSpecialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

Job Mail