
Norwegian speaking Business Relationship Advisor – Highly competitive salary – Johannesburg, South Africa
- Johannesburg, Gauteng
- Permanent
- Full-time
- Be the eyes and ears for the team handing customer inquiries
- Communicate with customers and managers via telephone, e-mail, video, social media and chat
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Work with confidential customer information and treat it sensitively
- Use software to source and input customer data accurately as related to the inquiry
- Excellent command of Norwegian and good communication skills in English
- Permanent residence permit or South African ID holders only
- Customer service experience preferred
- Strong verbal (phone) communication skills utilising active listening and clearly speaking to customers
- Strong written (email) communication utilising proper grammar and punctuation
- Be reliable and autonomous with a large amount of discipline and self-motivation
- Experience with dealing professionally with people you only speak to via telephone, e-mail, video and social media
- Well-developed sense of urgency and follow through
- Ability to multitask multiple systems, screens, and tasks during customer contacts
- Ability to learn and adapt to new software technologies