IT Support Technician (Level 2)
- Centurion, Gauteng
- Permanent
- Part-time
- Ensure efficient issue resolution and high-quality customer service.
- Oversee and manage IT support operations, handling escalations and providing expert guidance.
- Administer and troubleshoot Microsoft environments, including Windows and Office 365 applications (Exchange, Teams, SharePoint, OneDrive, etc.).
- Maintain Office 365 security and compliance, including user management, access control, and data protection.
- Develop and enforce IT support policies, procedures, and best practices.
- Monitor IT service desk performance, track KPIs, and ensure SLAs are met.
- Assist in network administration (firewalls, VPNs, DNS, DHCP) and infrastructure support.
- Oversee system updates, patch management, and IT security practices.
- Manage IT projects, such as migrations, upgrades, and implementations.
- Maintain IT documentation including asset records, troubleshooting guides, and workflow procedures.
- Provide support for HPE and Cisco products.
- Minimum 5 years of IT support experience, with at least 3 years at Level 2 competency.
- Strong expertise in Microsoft technologies (Windows, Office 365).
- Proven experience managing Office 365 applications and cloud-based solutions.
- Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPNs, firewalls).
- Experience leading an IT support team or service desk.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management abilities.