Customer Service Advisor
- Cape Town, Western Cape
- Permanent
- Full-time
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum of 1 year experience in the customer service webchat.
- Basic understanding and knowledge of the UK market is beneficial.
- Customer Service webchat experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach
- Core Behaviors:
- Huntswood a ResultCX company employees have:
- A Winning Mindset
- Bring You're “A” Game - Passion is contagious! Work every day like it's your first day on the job.
- Strive for Greater - Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
- Servant Leadership
- Enable and Empower all Employees - Our employees are the heart of our success
- Do the Right Thing - Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
- Deliver WOW!
- Own It - Take personal responsibility for getting things done, find a way.
- Deliver Unbelievable Service - Create “WOW” moments for your customers every time.
- *Subject to HW incentive & remuneration policies, speak to your recruiter for more information.