Senior Business Analyst – (Remote)
Datafin
- South Africa
- Permanent
- Full-time
- Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
- Prepare details use case descriptions for the development team to implants the solutions key functionality.
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained.
- Provide user training.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives.
- Prepare SLA or other reports required on client account status.
- Provide first line support to SLA clients.
- Collaborate with development team to create Statements of Work, where required.
- Assist with challenging client requests or issue escalations as needed.
- Find ways to increase quality of customer service.
- Worked in a performance improvement environment for a minimum of 5 years.
- Written product reference documents or use case descriptions for technical teams.
- Track record of designing process improvements with technology solutions required.
- Can be versatile and can thrive in innovative situations.
- Understands the underlying data requirements to operate digital processes.
- Experience of developing business cases.
- UX and UI experience desirable but not essential.
- Excellent communicator.
- Attention to detail.
- Able to facilitate client meetings.
- Able to create high quality work products.
- Able to conduct detailed analysis using relevant tools.
- Excellent problem-solving skills.
- Able to deal in a fast pace and high-pressure environment.