Senior Operations Manager

• A Global Software Testing Company
• Requires at least 10 years experience in a leaderhship position

• The Senior Operations Manager will:

• Have an international reporting line along with key global interactions for project delivery.
• Oversee and direct the activities of division managers in the achievement of business objectives.
• Monitor revenue and expenditure in the operating divisions to ensure attainment of profit objectives.
• Direct the activities for the achievement of short- and long-term business objectives, increased profit and market access.
• Establish and coordinate the objectives, policies and programs within the context of the overall corporate plan where appropriate; recommend standards and set targets and quotas.
• Monitor and appraise the performance of personnel in line with policies, procedures and roles.
• Monitor customer service, invoices, payments and revenue recognition.
• Ensure all the organisation's policies, procedures and activities comply with the relevant Acts, Legal demands and Ethical standards.
• Promote, review, engage and ensure the quality of the company's work by advising and monitoring the adherence to the company's standard and procedures.
• Ability to support all phases of the sales cycle: sales planning, revenue forecasting, generating sales opportunities, creating proposals and quotes, record keeping management of all NDA's and Due Diligence.
• Ensure client expectations are met with respect to project timelines and quality of service and deliverables.
• May include travel to client meetings, gaming shows and conventions.
• Run and participate in internal operational, sales and business planning meetings and planning sessions.
• Provide internal and external oversight with Executive to manage and resolve day-to-day operational, delivery and customers issues.
• Experience in financial management covering: CAPEX, OPEX, Revenue, Gross Margins and EBITDA.
• Support the various annual audits that the business is subject to; ISO, Licensing, Financial, BBBEE etc.
• Drive compliance to BBEEE level 7+ achievement annually.
• Achieve Business Innovation.
• Drive Recognition and Awards programs with all personnel

• Must come from the IT/Software industry with a focus on the Entertainment or Gambling industry
• Have a relevant bachelor's degree, diploma, or equivalent; in Business, Business Administration, Technology or Science.
• Be based in Johannesburg, Gauteng
• Have a minimum of 10 years of business operations management experience.
• Skills in customer selling, business development and management in the entertainment or gambling industry would be an advantage.
• Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment with excellent interpersonal, communication and decision-making skills.
• Excellent presentation skills, telephone and email etiquette.
• Time management skills.
• Ability to formulate, set and manage goals and objectives.
• Ability to cope with high pressure levels and manage stress effectively.
• Strong relationship building, account planning and process competence skills.
• Be in possession of a valid driver's license and valid passport and be willing to travel as and when required.
• Be able to work extended hours or out of normal hours where required in an international company.

Michael Page