Senior Fun Fanatic The Kingdom
Beekman Group
- North West
- Permanent
- Full-time
- Set-up and host create meeting with entertainment department Staff weekly
- Set-up and host weekly meetings with department connecting service providers
- Manage entertainment Staff Rosters
- Manage entertainment department operations
- Control Entertainment budget with group Customer Experience Manager and Resort Manager
- Place orders on equipment
- Monitor quality control of departments facilities, equipment and Staff performances
- Present daily tasks and operational feedback in Resort meetings
- Assist with innovative concepts and trends at Resort
- Ensure Resort vibe and Staff presence is at highest quality and visibility consistently
- Create weekly leisure programs and ensure information is sharded with Head Office timeously
- Manage all Guest related queries including information on promotions, functions, events, and frequent questions about the Resort.
- Assist with promotions, functions, and events.
- Communicate all necessary and correct information in a professional manner.
- Act within procedural parameters.
- Issue, receive, and maintain all 2-way radios and other communication systems.
- Take weekly stock takes and keep stock up to date, report timeously purchases that are required so that activities are always available as per advertising activity list.
- Write and communicate all complaints
- To be pro-active and use initiative with customer service and complaints.
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area.
- Responsible for and ensure a prominent level of personal service & be highly visible to guests & staff alike.
- Responsible for and ensure that pleasant, friendly and helpful behavior is always maintained.
- Have a thorough knowledge of all facilities and services offered by the Resort.
- To provide courteous and efficient service to all Guests.
- To maintain, always the highest standard of appearance and skills, according to Company Policy.
- To always ensure a professional image.
- To attend and be attentive to training as and when required.
- To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures.
- To communicate regarding your shift.
- Up sell all Resort facilities.
- Collect Surveys from Guests regularly.
- Promote brand to business, events, communities, schools, charity and other.
- Implement and facilitate guided hikes.
- Operate and run all adventure sports activities like rope climbing rocks, gorge swing and other similar activities.
- Set-up and lead entertainment events.
- Strat plan new entertainment programs.
- M.C events.
- Child mind kids - Love for Children.
- Facilitate and arrange kids and family entertainment games and activities.
- Experience in Theme Park, Cruise Liner, Children's camps, Hotels and Resorts entertainment
- Leading kids and family games and activities
- Public speaking
- Computer literacy and Audio-visual expertise
- Crisis management
- Safety and security act (O.H.S.A)
- First Aid
- Clearance Certificate in terms of Part B of the National Protection Register
- Valid Driver's Licence
- High energy levels
- A passion for working with the public & particularly children
- Prepared to work outside of normal office hours
- Work on public holidays and weekends
- Work during high season periods
- Work within a multi-cultural environment
- Work with multi genders
- Flexibility
- Patience
- Matric or Grade 12 (Compulsory)
- Child minding (Advantage)
- Valid Driver's Licence